プライバシーポリシー

 

Last Updated: 29/07/2024

This Privacy Policy outlines how DOGAL ("Site," "we," "us," or "our") manages your personal information when you visit, use our services, or make purchases from www.dogal.wine (the "Site"), or when you communicate with us in any form (collectively, "Services"). In this policy, "you" and "your" refer to you as a user of our Services, whether as a customer, visitor, or another individual from whom we have collected information under this Privacy Policy.

Please review this Privacy Policy carefully. By accessing and using our Services, you consent to the collection, use, and disclosure of your information as outlined in this document. If you disagree with any part of this policy, please refrain from using our Services.

Updates to This Privacy Policy

We may occasionally update this Privacy Policy to reflect changes in our practices or for operational, legal, or regulatory reasons. Any updates will be posted on the Site, the "Last Updated" date will be revised, and we will take any additional steps required by applicable law.

Collection and Use of Your Personal Information

Over the past 12 months, to deliver our Services, we have collected personal information from various sources as detailed below. The type of information we collect and how we use it depends on your interactions with us.

Beyond the specific purposes mentioned below, we may use the collected information to communicate with you, deliver the Services you have requested, comply with legal requirements, enforce our terms of service, and protect the Services, our rights, and the rights of other users.

Types of Personal Information We Collect

Depending on your interactions with our Site and Services, we collect different types of personal information, which we define as data that identifies, relates to, or can be linked to you. Below are the categories and specific types of personal information we collect.

Information You Provide Directly

Your direct submissions through our Services may include:

  • Basic contact details: name, address, phone number, email.
  • Order details: name, billing and shipping addresses, payment confirmation, email address, phone number.
  • Account details: username, password, security answers.
  • Shopping data: items viewed, added to cart, or wishlist.
  • Customer support interactions: information you share during communications with us.

Certain features of the Services require you to provide specific information. Choosing not to provide this information may limit your ability to use certain functionalities.

Information Collected Automatically

We collect certain information automatically through your use of the Services ("Usage Data"), utilizing cookies, pixels, and similar technologies ("Cookies"). Usage Data includes details on how you access and interact with our Site and your account, such as device type, browser type, network information, IP address, and other related information.

Information from Third Parties

We may also receive information about you from third parties, such as:

  • Service providers like Shopify, who support our Site and Services.
  • Payment processors, who handle payment data (e.g., bank account, credit card information, billing address) to complete your purchases and deliver the requested products or services.

When you visit our Site, interact with our emails, or engage with our Services or ads, we or our partners may automatically collect data using online tracking technologies.

We treat information received from third parties according to this Privacy Policy. We are not responsible for the accuracy of the information provided by third parties nor for their policies or practices. More details can be found in the "Third Party Websites and Links" section below.

Usage of Your Personal Information

  • Providing Products and Services: We use your personal information to deliver the Services, process payments, fulfill orders, send transaction-related notifications, manage your account, coordinate shipping, handle returns and exchanges, and enable product reviews.
  • Marketing and Advertising: We engage in marketing and advertising, using your personal information to send promotional communications and display targeted advertisements, including email, text messages, and postal mail. This also involves tailoring the Services and advertising to better match your preferences on our Site and elsewhere.
  • Security and Fraud Prevention: We use your information to detect and prevent fraud, illegal activities, or other malicious actions. You are responsible for maintaining the confidentiality of your account credentials, and we strongly advise against sharing them. If you suspect your account is compromised, please contact us immediately.
  • Customer Communication: We use your information to provide customer support and improve our Services, aligning with our legitimate interest in providing effective services and maintaining our business relationship with you.

Cookies

Our Site uses Cookies to enhance functionality and user experience, including remembering preferences, conducting analytics, and optimizing our Services. Detailed information about our use of Cookies related to Shopify can be found at Shopify's Cookie Policy. You may set your browser to reject Cookies, but this may affect the functionality and availability of certain Services. Note that blocking Cookies does not completely stop information sharing with third parties, such as our advertising partners.

Disclosure of Personal Information

We may disclose your personal information to third parties under specific circumstances as outlined in this Privacy Policy:

  • Service Providers: We share information with vendors and service providers who assist in managing our IT, processing payments, analyzing data, supporting customers, providing cloud storage, and handling shipping and fulfillment.
  • Business and Marketing Partners: Including Shopify, these partners may use your information according to their own privacy policies for providing services and advertising.
  • Consent-Based Sharing: At your direction or with your consent, we may share your information with third parties, such as during social media interactions or to fulfill product shipping.
  • Corporate Transactions: In events like mergers or bankruptcies, we may share your information to comply with legal obligations, enforce our terms, and protect our business and user rights.

User-Generated Content

Our Services allow you to post reviews and other content publicly. Information shared in public areas of the Services is accessible by others and we cannot ensure its privacy or security.

Third Party Websites and Links

Links on our Site may lead to third-party websites. We encourage you to review their privacy policies as we do not control and are not responsible for their privacy practices or content.

Children’s Data

Our Services do not target children, and we do not knowingly collect information from children. If a child has provided us with personal information, guardians can contact us to request its removal.

Security and Data Retention

While no security system is infallible, we strive to protect your personal information. The retention period for your data depends on its necessity for account management, service provision, legal compliance, dispute resolution, and enforcement of contracts.

Your Rights and Choices

Depending on your location, you may have rights regarding the access, deletion, correction, and portability of your personal information. You may also opt out of the sale or sharing of your data and limit the use of sensitive information. For full details on your rights and how to exercise them, visit our Site or contact us directly.

International Data Transfers

Your information may be transferred and processed outside your country, including in the United States. For transfers out of Europe, we utilize approved mechanisms like the European Commission's Standard Contractual Clauses, unless the destination country is deemed to have adequate data protection.

Contact Us

For questions, to exercise your rights, or to issue a complaint, please contact us via email at info@dogal-venezia.com, or by mail at Ambrosia s.r.l., Santa Croce 2004, 30135 Venezia VE, Italy. If you are dissatisfied with our response, you may have the right to lodge a complaint with your local data protection authority.